Privacy Policy

1. Who We Are

Sovenza Executive Travel ("we", "us", "our") is deeply committed to protecting and respecting your privacy in strict accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy outlines how we collect, use, store, and safeguard your personal data when utilizing our executive chauffeur services, digital platforms, or when you get in touch with our team.

2. Information We Collect

We may collect and process specific categories of personal data:

• Identity & Contact Data: Full name, email address, telephone number, and billing address.
• Booking Information: Pick-up and drop-off locations, flight tracking details, journey itineraries, and passenger names.
• Payment & Technical Data: Billing and transaction information (note that we do not retain full card details when processed through secure third-party payment gateways), communications including emails, SMS, WhatsApp messages, call logs, alongside website technical data such as IP address, browser type, usage metrics, and cookies.

3. How We Use Your Information

Your personal data is processed strictly for legitimate business and operational purposes:

• To organize, provide, and manage executive chauffeur bookings.
• To communicate efficiently regarding your reservation details.
• To process payments, billing, and accounting invoices.
• To monitor service excellence and ensure maximum travel safety.
• To comply with regulatory legal obligations and prevent fraudulent activities.

Our lawful bases for data processing include the execution of a contract, legitimate business interests, legal compliance, and explicit consent where required.

4. Data Sharing

To successfully fulfill our high standards of service, we may share relevant data with:

• Affiliated drivers and vetted subcontractors (strictly designated for journey fulfillment).
• Secure payment processing partners.
• Certified accountants and legal consultants.
• Law enforcement bodies where explicitly required by law.

All affiliates are legally and contractually bound to maintain absolute confidentiality and comply with UK data protection laws. We never sell your personal information.

5. Data Retention

We retain personal information only for as long as strictly necessary:

• Booking Records: Retained for up to 6 years for corporate accounting and tax mandates.
• Communication Records: Stored as required for customer service quality and dispute management.
• Marketing Data: Kept active until you opt out or withdraw consent.

Following these retention periods, all personal records are securely and permanently deleted.

6. Data Security

We implement comprehensive technical and structural security measures to defend your data, featuring:

• Encrypted communication channels and strict role-based access to booking software.
• Strict confidentiality pacts signed with all service affiliates.
• Secure archiving of corporate invoices and records.
• No cross-border international transfers of data outside the UK without proper protective safeguards.

7. Your Data Protection Rights

Under the UK GDPR framework, you hold explicit rights to:

• Access your stored personal data.
• Request corrections for incorrect records or complete data erasure.
• Restrict or object to specific processing routines.
• Request personal data portability.
• Withdraw your consent at any given time.

To exercise any of these rights, please reach out directly via our official email address.

8. Complaints

If you feel dissatisfied with how your data is handled, you maintain the legal right to file a formal complaint with the Information Commissioner’s Office (ICO):

We would sincerely appreciate the opportunity to resolve any privacy concerns directly before you contact the regulatory authority.