1. Introduction
Welcome to Sovenza. By proceeding with a booking, you agree to the following terms and conditions. These terms govern the relationship between you (the client) and us (the service provider) for the provision of executive chauffeur and private hire services.
2. Bookings and Reservations
- All bookings must be made in advance. We recommend booking at least 24 hours prior to your required pick-up time to guarantee vehicle availability.
- It is the client's responsibility to ensure that all booking details provided (including dates, times, flight numbers, and pick-up/drop-off locations) are accurate.
- Sovenza reserves the right to refuse any booking at our discretion.
3. Pricing and Payments
- All prices are quoted in GBP (£) and are subject to change without prior notice. However, once a booking is confirmed, the quoted price is fixed.
- Tolls, parking fees, and congestion charges are generally included in the quoted price unless explicitly stated otherwise.
- Payment must be made in full prior to the journey unless a corporate account agreement is in place.
4. Cancellations and Refunds
- Cancellations made more than 24 hours before the scheduled pick-up time will receive a full refund.
- Cancellations made between 12 and 24 hours before the scheduled pick-up time may be subject to a 50% cancellation fee.
- Cancellations made less than 12 hours before the scheduled pick-up time, or "no-shows," will incur a 100% charge with no refund.
5. Waiting Time and Delays
- Airport Pickups: We monitor all flight arrivals. Your chauffeur will wait up to 60 minutes free of charge from the time the flight lands. Thereafter, standard waiting charges apply.
- Standard Pickups: A complimentary 15-minute grace period is provided. After this, waiting time is charged at our standard hourly rate, billed in 15-minute increments.
- While we strive to ensure punctuality, Sovenza cannot be held responsible for delays caused by circumstances beyond our control, such as severe traffic, road closures, or extreme weather conditions.
6. Passenger Responsibilities
- The consumption of food and alcohol is strictly prohibited in our vehicles unless prior consent has been granted.
- Smoking (including e-cigarettes and vapes) is strictly prohibited by UK law in all private hire vehicles.
- The client is responsible for any damage caused to the vehicle interior or exterior by themselves or their guests. A valeting/repair fee will be charged for any necessary cleaning or repairs resulting from misuse.
7. Data Protection & Privacy
We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR). For full details on how we collect, store, and process your data, please refer to our Privacy Policy.
8. Liability
Sovenza accepts no liability for any loss or damage to passenger luggage or personal property. All items are carried entirely at your own risk. Furthermore, we shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use of our services.
9. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the English courts.
